How Burst works
Americans have roughly $190B sitting in FSA and HSA accounts. Most of it can only be spent on things that are medically necessary. Plenty of what you sell can qualify, but only if a licensed clinician says so in writing. That document is a Letter of Medical Necessity, and Burst is the part that gets it written.
What your customer does
Taps your link or scans your code
Your Burst link, QR placard, or website badge opens your Burst page. No app, no sign-up.
A clinician reviews it
A licensed clinician in the Burst network reviews the request. That’s our side, not yours.
Gets reimbursed
They file the letter and their receipt with their FSA/HSA administrator, or let Burst file it for them. See How customers get reimbursed.
Letters can’t be backdated. A letter covers purchases made on or after the day the customer requests it, so the scan needs to happen the same day they buy. See The in-store customer journey.
What you do
Put your Burst link, QR code, or badge where customers already are. That’s it. Customers pay the way they always do, with any card. See Do customers need an FSA/HSA card?
Placement is the only thing that decides whether this works. Every merchant who says Burst did nothing for them has the same problem: the code or badge is somewhere customers don’t look. See Your first week.
What you see
- The first time a customer gets a letter, you get an email.
- Leads shows everyone who starts a letter. See What customer information do I see in Leads?
- Home shows your funnel: visits, letters started, paid, and delivered. See Reading your funnel.