FSA/HSA basics for customers
Use these to answer customers at the counter, or paste them on your site. The FSA/HSA page kit in your dashboard has the same answers ready to copy.
What is an FSA or HSA?
Flexible Spending Accounts and Health Savings Accounts let people set aside pre-tax money for health expenses. Spending from them most people save about 30 to 40%, depending on their tax rate.
What makes something eligible?
Some purchases are eligible on their own. Many others, like wellness services and products, become eligible when a clinician confirms they’re medically necessary for the customer. That’s what a Letter of Medical Necessity does.
What is a Letter of Medical Necessity?
A document from a licensed clinician saying a purchase is medically necessary for the customer. It’s what makes an eligible purchase reimbursable. See What is a Letter of Medical Necessity?
Do I need an FSA/HSA card?
No. Pay normally, get the letter, then file for reimbursement. See Do customers need an FSA/HSA card?
How long does it take?
A few minutes to fill out. Most letters are reviewed the same day. See How long do letters take?