Product eligibility on Shopify

Draft. This section is being prepared and may change.

Burst checks every product in your Shopify catalog for FSA/HSA eligibility and stores the result on the product in Shopify. New products are checked daily.

Result	What happens
Eligible	Customers can use FSA/HSA funds without a letter
Eligible with a letter	Customers who buy it get the post-purchase offer for a Letter of Medical Necessity
Not eligible	No Burst follow-up

If a product looks miscategorized, email brands-support@getburst.com with the product name and we’ll review it.

Post-purchase emails

When an order includes a product that’s eligible with a letter, Burst emails the customer after purchase with an offer to get it reimbursed. Emails go only to US orders, and never twice for the same order.

Want to turn post-purchase emails off for your store? Contact support.